Delivery

Delivery

Subject to the availability of stock, we aim to get all orders for items in stock delivered within three working days and will inform you, using your account, about the tracking number of the shipment. If you need any further assistance, you may email us at info@earthandtimber.co.uk

Delivery of the Order shall be deemed to be completed when we deliver the Goods to you or on your behalf to your end-user.

We will take reasonable steps to deliver the order within our standard delivery window. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.

We shall have no liability to you, nor accept liability for late delivery, as these are handled by third-party courier companies.

If you fail to take delivery of the Goods as specified by us, we will invoice you for the wasted two way delivery cost and admin/handling fee, and we may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.

If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments unless you tell us otherwise. Delivery in instalments will not incur any additional charges.

The exact delivery address needs to be specified at the time of order booking and cannot be altered when the goods are on their way to the specified address or destination specified.

If you have specified an incorrect or an incomplete address, or you or your designated end customer fail to take delivery of the Goods as specified by us, we will invoice you for the wasted two way delivery cost and admin / handling fee, and may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.

In the unlikely event of traffic or congestion, arrival of your order may be delayed. We aim to keep you updated on any delays but we can’t be held accountable as such events are outside our control.

We cannot be held responsible for any delivery failure due to road closures, parking restrictions or any other reason why the delivery vehicle and driver cannot access the delivery address.

In the unlikely event of the order being lost in transit, we will refund you the value of the order. However, we cannot be held responsible and accountable for any subsequent losses. Contractual or consequential losses arising as they are your responsibility or at your risk. For added protection and peace of mind, you may wish to consider insuring the goods on your own behalf.

Due to the size of the product, there are a small number of products which will be delivered by a specialised two-man service. Delivery of these items can take 14 days to deliver because of the additional logistics considerations.

We strictly do not entertain any order queries, refund requests, or disputes made more than one (1) months after the delivery date. This is due to our logistics partners’ firm policy of not reopening cases after this period. By proceeding with your order, you agree to this condition as an integral part of our terms and conditions, with no exceptions permitted.

Force Majeure – Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

• Strikes, lock outs or other industrial action
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
• Impossibility of the use of public or private telecommunications networks
• Pandemic or epidemic
• Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.Please find below examples and correct interpretation of return deadlines:

We Do Not consider weekends and English bank holidays as working days

Wasted Delivery & Collection Charges – Important Information

At Earth + Timber, we proudly offer free delivery to the UK mainland to ensure a seamless experience for our customers, eliminating minimum order restrictions and providing greater flexibility. However, while this service is complimentary to our customers, it incurs substantial costs for our business in terms of logistics, network charges, and operational resources.

In cases where a delivery attempt fails due to reasons such as an incorrect address, an unavailable recipient, or invalid contact details, it results in wasted resources and additional expenses. Similarly, if a return collection is approved but missed despite a scheduled appointment, the associated costs must be covered by the customer, as the logistics and workforce have already been allocated.

To proceed, please select the most appropriate option from the drop-down menu and continue to checkout to complete the payment. Once the payment is received, we will proceed with the necessary arrangements.

We appreciate your cooperation in ensuring smooth and efficient deliveries. If you have any questions, please feel free to reach out to our support team.

Change of Address
£30.00
Rescheduling
£20.00
Return
£45.00
Wasted
£22.00
Change of mind fulfilment orders
£45.00
Unauthorised Return-Fulfillment Orders Only
£45.00
Wasted Collection
£22.00